Services

Global service and support wherever, whenever.

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Technical expertise at your service

Our services are developed with you in mind. We support your equipment throughout its lifetime. We know that you want to concentrate on the business you know best – your own. We provide you the peace of mind to be able to do this, while knowing that you will receive the best dedicated expert support wherever, and whenever it is required.

Bergen Engines customers have unlimited access to specialists who’ll provide assistance for any request. From spare parts supply to troubleshooting and mobilization of multi-disciplined service engineers for urgent on-site support, you can rely on us. We are proud of the performance of our systems, and are keen to ensure that they continue to operate at their peak throughout their lifetime.

Plus, we provide a dedicated technical superintendent for every plant, whose detailed knowledge of the equipment and plant facilitates reliable communication and makes it easy to promptly address customer needs.

Our technical expertise is at your service throughout the equipment’s lifecycle; for plant installation and commissioning, inspections, troubleshooting and recovery, planned and unplanned maintenance, and overhaul. Reducing operating costs and maximising availability is our objective. And by being involved from the start we have the opportunity to focus on the activities that make a difference. 

Our team of highly skilled service engineers is ready to mobilise on a short notice, wherever you are in the world, for any kind of troubleshooting, repair or overhaul that is required.

Long Term Service Agreement 

Maximise plant availability and performance with professional services and dedicated support available worldwide. 

Remote
monitoring 

Data analytics, A.I and deep learning - our Equipment Health Monitoring system (EHM) gives you real-time insights into your equipment. 

Aftermarket services

Worldwide Exchange Pool

Our exchange pool guarantees quality and saves time and costs. When your engine is due for service, you can order overhauled parts that are included in the Exchange Pool ahead of dismantling and fit these on the engine right away. 

Spare parts

Our parts distribution system is optimized to get the right parts to the right place in the shortest amount of time. We are committed to get you back in operation quickly. Only genuine OEM spares will guarantee the reliability of your equipment. 

Upgrade solutions

Upgrading your equipment is a cost-effective way to enhance performance, reduce operating cost and manage obsolescence. Certain upgrades are specifically developed to minimize the environmental footprint of your equipment and will ensure compliance with national emission regulations.

Technical support

When a problem arises, we understand how important it is to talk to technical staff that understand the issues and can provide immediate advice. Our personnel provide technical support, assisting with operational issues or answering any questions, whenever they arise.

Planned maintenance support

Using a range of logistic support tools, we work with our customers to develop maintenance management plans that improve reliability and maintain safe operation. We proactively plan engine maintenance activities, reducing engine downtime to a minimum. 

Equipment health monitoring

By using advanced data analytics, artificial intelligence and deep learning, our equipment Health Monitoring system (EHM) gives you real-time insight into your equipment, providing precise information about performance and component lifetime. 

Service agreements

We believe in standing by our customers throughout the entire service life of their equipment. Every service agreement is tailored to suit your unique operational needs. A service agreement will maximize plant reliability and give you predictable maintenance costs. 

Worldwide services offices

Contact us 

Closely connected to our production facility in Bergen, Norway, is our main service centre which is dedicated to technical support, spare parts supply, overhaul of engine components, training, customization of service agreements, and the development of upgrade solutions. You are welcome to contact us in Bergen if you need service support. 

General inquiries and orders 

service.bergen@bergenengines.com
Switchboard: +47 55 53 60 00
Direct: +47 55 53 63 45

World Wide Exchange Pool (WWEP) 

wwep.engines@bergenengines.com

Technical support 

service.bergen@bergenengines.com
Emergency (24/7): +47 915 87 241

Postal address

Bergen Engines AS 
Post box 3, Hylkje
5877 Bergen, Norway

Visiting address 

Bergen Engines AS
Hordvikneset 125
5108 Hordvik, Norway

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